Yesterday, my own idiocy led to my car breaking down most spectacularly outside a major British city. Yes, I had breakdown cover, but the kindness of the two mechanics who rescued me went far beyond anything money could ever have bought. I know the terms of my policy pretty well. I know I should have been charged for services for which I was not charged. Nothing in my policy suggested that having been uplifted and taken to a garage, I should then be kept in the warm lorry cab because the waiting room, around which wet snow was descending, was chilly.
In due course, I was set on my way, in a restored car, with full instructions as how to deal with any danger signs, and a firm instruction I should ring the service on arrival so they ‘knew I had got there safely’.
It was simple kindness. Delightful, unexpected, restorative. Kindness which has the knock-on effect of improving the whole society.